Return Policy
Introduction
At Zama original (“we”, “our”, “us”), we strive to provide high-quality wooden products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Time Frame: You have 30 calendar days from the date you received the item to return it.
Process
Contact Us: Email us at returns@zamao.co.za with your order number and details about the product you would like to return.
Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to return your item.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [returns@yourstorename.com].
Non-Returnable Items
Certain items are non-returnable, including:
Custom or personalized products
Gift cards
Items on sale or clearance
Contact Us
If you have any questions about our return policy, please contact us at returns@zamao.co.za